General
You can shop in our online store around the clock. If you have any questions about delivery methods, products or payment methods, please contact us before ordering.
All our prices include 24% VAT and are quoted in Euros (€) unless otherwise stated.
We reserve the right to cancel the transaction or make price changes if the ordered product or its price does not correspond to the actual market price due to, for example, a technical error or human error in the online store. We reserve the right to change prices and conditions. The customer agrees to these delivery terms when ordering.
Sales area
For the time being, our products can only be ordered in Finland via the online store.
Delivery time
We usually process your order the next business day after the order arrives, so delivery time for products in stock is 2-5 days. Beautybic will not be liable for any damages and / or additional costs incurred by the customer if delivery is delayed.
We will notify the customer directly of any delay in delivery. If you do not receive an order confirmation within two (2) business days of your order, please contact info@beautybic.fi for any technical issues.
Delivery methods
Toimitamme tilauksia pakettina postitse pakettiautomaattiin, postiin tai kotiinkuljetuksena. Kunkin toimitustavan yhteydestä näet lisäksi toimitusajan ja hinnan.
Pickup from Post/Parcel locker
Your order can be picked up from the nearest Posti office or parcel locker in the days following delivery, and changes will be notified separately. We will also send a tracking code to track the package.
Home delivery
You can also order the product as a home delivery by Posti. We'll send a tracking code to track the package.
Pick-up
Pick-up is always free. Pick-up is only possible at the agreed times from Valo Work & Hotel (Mannerheimintie 109, Helsinki) - Please always contact us before picking up. For pick-up orders, we pre-pack the order, so this is the easiest and cheapest delivery method for people living in the same locality. Pick-up orders can be paid via the online store using any payment method.
Prices
The product is sold at the price indicated on the online store page at the time of ordering. Beautybic reserves the right not to sell the product at a price that has been incorrectly updated in the online store for technical reasons or whose purchase price has changed. In this case, Beautybic will contact the customer before processing the order and it is possible to cancel the transaction.
On the website, the prices are sales prices, including VAT 24%.
If you do not receive the order confirmation within two (2) working days of the order, please contact us by email at info@beautybic.fi in case of any technical problems.
Payment methods
E-commerce orders can be paid with debit and credit cards, MobilePay and an invoice. For each form of payment, you'll see a possible additional cost for that form of payment. We reserve products for an unpaid order for up to 7 days, after which the products can be purchased by anyone.
Paytrail Oyj (2122839-7) co-operates with Finnish banks and credit institutions as the payment service provider. Paytrail Oyj appears as the payee on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the supplier of the product in the first instance.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 020 718 1830
www.paytrail.com
Collector Invoice/Installment
Flexibility and freedom of choice - pay at once or in installments, at the pace you choose
An invoice and account credit will give you more time to pay for your e-commerce purchases. Using them, you can wait for your order to arrive in peace before paying it. You can make a payment with an invoice or, in smaller installments, with an overdraft, so you can make the most convenient monthly payment and spread the payment over a maximum of 36 months.
Free payment time on the invoice - safe and easy transactions
With the invoice, you always get 45 days interest-free payment period for your e-commerce purchases. The long payment period allows you time to review your purchase and, if necessary, return it before the invoice is due.
To take advantage of the payment period, you need a positive credit decision, which is easy to apply for at the time of purchase. You can apply for it if you are at least 18 years old and have a Finnish personal identity number and a permanent, official home address in Finland. Your credit information is also checked from Bisnode Finland Oy's register.
The payment method can be used for purchases up to 5,000 €.
Once you have received a positive credit decision and confirmed the purchase, you will receive an invoice for your purchase in your email. If you want to pay the invoice in smaller installments and with a payment period that suits you better (1-36 months), you must enter into a credit agreement with Collector Bank for a continuing credit by logging in to My Page at oma.collector.fi. Upon signing the credit agreement, you will be granted a credit limit that is available for subsequent purchases under the terms of the credit.
When you have a valid credit agreement, you will only have to pay the minimum amount stated on the invoice you received by the due date, but you can also pay a higher amount if you wish. You will then receive a monthly email invoice until your credit is fully paid. If you wish, you can also repay your credit in installments greater than the minimum amount stated on your invoice.
Credit costs and credit example: MERCHANT NAME The online terms and conditions apply in the online store, according to which the interest rate on the overdraft is 19.2% expressed as a nominal annual interest rate and the monthly fee is 3.80 € per month. If the granted credit limit is 1,000 € and it has been used in its entirety for purchases made from the MERCHANT NAME online store and the credit is repaid within 36 months, the applicable promotional terms are 30.7% annual interest, total credit costs 433 €, total payable 1,433 € and 36 installments . Late payments will be subject to statutory reminder fees and collection costs, as well as interest for the period of delay.
Credit terms
The issuer of the invoice and credit is Collector Bank AB, Lilla Bommens Torg 11, Box 11914, SE-404 39. More information www.collector.fi
You can get complete terms and information about Collector Invoice and Overdraft from the following links:
Detailed service description: https://www.collector.fi/henkiloasiakkaat/maksa-laskulla/
General invoice and account credit terms: https://www.collector.se/upload/Partners/Agreements/SVM/Credit_terms_All_FI.pdf
Standard European Consumer Credit Terms: https://www.collector.se/upload/Partners/Agreements/SVM/SECCI_FI.pdf
Refunds
Flawless purchases have a 14-day right of exchange and return, calculated from the time you receive the item. Refund costs will be paid by the customer.
If you notice a complaint about the product, please let us know within 14 days of receiving the product. Please check your incoming shipment carefully. We primarily seek to repair defective products. If repair is impossible, we will replace it with a new product. We are responsible for any latent defects that occur during use.
Follow the instructions that came with your order. We are not responsible for any damage caused by improper use.
If the dispute concerning the sales contract cannot be settled through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) to be resolved.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advice Center (www.kuluttajaneuvonta.fi).
Refund instructions
Refunds must always be agreed with the seller first. Before returning the products, please make sure that the product has not been used.
Returns according to the delivery terms are subject to a fee.
Please include the following information with the order:
- Personal information: name, address and telephone number.
- Your account number for a refund or information if you want to exchange the product for a new one.
- Order number, can be found on both the receipt and the order confirmation sent by e-mail.
- Reason for return (optional information). We cannot claim a reason for a refund, but we would like to develop our business and would love to hear why the refund is being made. In this way, we can better serve our customers in the future.
If you are able to provide either an order confirmation or a receipt with your order, we will see all the information needed to refund your payment. Providing us with the most accurate information possible will help us process your return and expedite our processing.